Reviews: every review answered, in your voice.
Your Yelp and Google pages kept complete and photographed, every review answered the way you would answer it, and fakes reported. We never ask your customers for Yelp reviews, because Yelp says not to.
JJamie R.2 days ago
Great mai tai, and the staff knew the menu cold. The wait on Friday was long.
YYour businessOwner reply · same day
Thanks, Jamie. Fridays fill up by eight; after nine the wait is short. Glad the mai tai landed.
01What you get
Reviews
In the Visible plan, from $350 a month
Every review answered, in your voice.
Yelp first, then the rest
Yelp anchors the work, because it is the page owners worry about most and the hardest one to get right. Then we look after the platforms your customers actually read:
- Restaurants and bars: Yelp, Google and OpenTable
- Lodging: Google, Tripadvisor and Yelp
- Trades: Google, Yelp and Nextdoor
- Dentists and clinics: Google, Yelp and Healthgrades
Every month
- Your Yelp page complete: hours and holiday hours, the story, specialties, amenities and captioned photos
- Every review answered in your voice, usually within a business day. You set the tone once, and anything sensitive comes to you first
- Reviews that break the platform’s rules reported, with the evidence. The platform decides what comes down, so we never promise a removal
- The same name, hours and details on Yelp, Google, Apple Maps and your site
- A one-page report: your rating over time, replies sent, anything unanswered, and what customers praise or complain about
What we never do
We never ask your customers for Yelp reviews, never offer anything for one, and never steer unhappy customers away from posting. Yelp’s own guidelines say not to ask anyone, and its software hides reviews it thinks were asked for, so they do not count toward your stars. The FTC's rule on fake reviews covers businesses and the agencies that help them.
On Google, asking for reviews is allowed, so we give you a plain review link to share with every customer, happy or not.
Your Yelp page feeds AI answers
Yelp licenses its reviews and business details to OpenAI for ChatGPT, and Perplexity and Google’s AI Mode cite Yelp often. An accurate, answered page is part of how AI assistants describe you.
What it costs
Reviews is part of the Visible plan, from $350 a month, and the Grow plan, from $700 a month. Both run month to month, with no contract.
On Yelp, replies go out from your business account: by you, or by us as a user you add to it.
02Results
Every number comes from the client’s own data.
03Questions
What owners
ask us first.
Not by asking, and nobody who follows Yelp’s rules can. Yelp tells businesses never to ask anyone for a review, and its software hides reviews it thinks were asked for. More Yelp reviews come from more customers having a good time and finding your page: a complete page, good photos, answered reviews and a “Find us on Yelp” link on your site. On Google, where asking is allowed, we set up a plain review link.
No one can promise that. We report reviews that break Yelp’s or Google’s rules, such as fakes and reviews from someone with a conflict of interest, and the platform decides. For the rest, a calm, specific reply does more for the next reader than the review did harm.
Yes, in your voice. You read our first replies and set the tone once. After that we answer, usually within a business day, and bring anything sensitive to you first. Replies for dentists and clinics never confirm that someone is a patient.
No. Looking after your reviews and your page works without ads. If ads make sense for your kind of business, we will say so in writing first.
MoreOther services
The rest of
what we do.
Free visibility check
See how your business shows up on Google, Bing and in AI answers.
No sales call, no obligation; the document is yours to keep whether or not you hire us.